myUplink PRO
The perfect tool for installers, service- and optimizing companies, as well as owners of commercial buildings.
myUplink Pro
The perfect tool for installers, service- and optimizing companies, as well as owners of commercial buildings.
Smart control
One screen, infinitive possibilities
With myUplink PRO, you can control your heat pump remotely. The platform offers a tool for easy fault diagnostics, system monitoring, and adjustment of the heat pumps. You get access to multiple menus, installation settings, and software updates. This can reduce the need to visit installations in person and instead offers an intelligent solution for remote optimization. If there is ever a need for a spare part for a heat pump, you can click directly from the device overview page to NIBE Professional », where only right parts for that heat pump are shown and can be purchased (market dependent ). Easier every day for you and your customer.
- An effective tool that quickly and easily gives you control over your heat pumps, wherever you are.
- Distinct, easy-to-use system for monitoring and controlling the heating, cooling, ventilation and hot water temperature for maximum comfort.
- Logs the historical heat pump data & parameters in a user-friendly layout.
- Easy to change the settings for one or more heat pumps directly in the product menu. Choose between scheduling, vacation mode, and other settings – and make the changes for one or more devices at the same time if you want to.
A new opportunity for service companies
myUplink PRO offers a unique opportunity for service companies to sell service contracts to the end customer and deliver advanced service support by optimizing the heat pump remotely. This will enable you to offer shorter response times, fewer customer visits and a high level customer experience. If a site visit is required- all the customer & system information is readily available, enabling a quick response, faster job resolution and a better customer journey.
Overview of the functions
| Functions | Description of the functions |
| Overview dashboard (facilities) | Overview of all facilities, operation status, alarm, location map, search, filters, tags, grouping, and access to updates. |
| Grouping | Easily group the devices belonging together and adjust the settings for the whole group, either directly in the menu or through the scheduling and vacation mode. |
| Status view | Overview of the heat pumps status, with instant operating information for both indoor- and outdoor units, as well as accessories. Opportunity to set own tags (month, installer name, ref. numbers etc). |
| Messages | Present and historic alarms and messages for the devices are displayed. For many alarms, detailed information with steps to follow for a permanent solution to the problem is available. |
| Menu | Direct access to most of the heat pump menus and settings where changes can be made directly to the menu. You can also remote lock menu 7 on the product's display to prevent tenants or summer guests from changing the advanced setting locally on the HMI display. |
| Historic | Access to historical data with up to 10 selectable parameters to check at the same time, even in full-screen mode. Filter data per year, month, week, or day, or zoom freely. Opportunity to show 2 diagrams parallel and export show data as CSV files for external analysis or reporting. |
| Devices | See the serial numbers for devices and connected accessories. Find current software and update to a newer one, if available (OTA). From the device page, you are linked to NIBE Professional » to look for or buy spare parts (market-dependent). |
| Scheduling | Here, you can see or help out with the customers’ scheduling - only for S series heat pumps. |
| Customer information | Contact information, address, and map to the customer and the possibility to start navigation. Here, you can also disconnect from the device. |
| Software | Here, you will find the latest software for all NIBE products. |
| Reports | Weekly and daily reports sum up the number of alarms. Follow to see if the changes you made improved the device. |
| User account | Manage colleague's access to devices. |
| Subscription | Overview of the myUplink PRO service, subscriptions, and payment history. |
| Language choice | Support for more than 20 languages. |
| Profile settings | Flexible settings for the units and push notices. And the opportunity to change passwords. |
| Account management | Manage your information and how you want to receive messages about the facilities you have collected on your myUplink PRO account. |
| Request access | Request access to the end consumers devices. |
| myUplink PRO App (direct connection) | In addition to the above, you can, through direct access (access easy through a QR code) update the S-series machines with the latest software, even without an internet connection, and run the startup guide at a local distance. |
| myUplink PRO API | Access the data for all your myUplink PRO-connected devices with one an API interface. Link for API access is here » |
This is how easy it is to get started with myUplink PRO
1. The end customer connects the heat pump to the internet and connects it to a myUplink account.
2. You download the myUplink PRO app, where you find apps, or use myUplink PRO »
3. You register a myUplink PRO account.
4. You choose and activate a payment method.
5. You request access to the end consumer's device.
6. Now you are ready to use myUplink PRO. If you need help, contact the contact center or email info@myuplink.com
Cost for the subscription
199 Euro/year
2 Euro for each connected facility and month
Read more on myUplink PROs site and sign up
Try myUplink PRO in our demo
Click around and discover the possibilities
Username: demomyuplink@nibe.se
Password: Demo1234
Future-proof
myUplink PRO receives continuous updates and improvements. The latest update included updating the dashboard and the link to the spare parts. Data access is given after consent from the end consumer, meaning the solution is GDPR-secured. The communication between the cloud and you, is fully encrypted.
FAQ myUplink PRO
- Click on register account, enter your e-mail, and choose a password. Approve the terms of use and click on the next page.
- Fill in your name and address information and then click on register. A verification link will be sent to the specified e-mail address.
- Click the link, log in, and fill in your company information. Choose BRAND NIBE by starting to write N, and NIBE will appear. Approve the subscription term and click on register.
VAT number = Every VAT identification number must begin with the code of the country concerned and followed by a block of digits or characters.
You can only order the “Cloud service” through the web-based page. Log in with your credentials, and under Service Partner/Subscription, you can order the service.
- Activate direct connection on the heat pump in menu 5.10.
- Log in to the myUplink PRO app and scan the QR code on the S-series display under menu 5.10 or follow steps 3-5 below.
- Go to settings/wifi on your phone.
- Connect it to the heat pump serial number (you will probably get a question about the device lacking internet, and if you still want to connect, do that).
- Go into the app, click on the + next to locally, and then click on the serial number that appears.
- You should now be connected via direct connection and be able to run the start guide, update software, change settings, and see operating information.